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Frequently Asked Questions

HOW DO YOUR SHOP UPDATES WORK?

I have scheduled shop updates that happen at a set and date I will "drop" new items in my shop. The best way to find out when the next drop will be is to follow me @theforestfae on Instagram and/or sign up for my mailing list.

I do two different types of updates:

  •  One is a pre-order sale that says open for about a week and orders can placed and locked in during this time, but these typically take longer to be made and shipped.

  • Two is a limited sale where I will only have a set amount available during that time, these sales tend to sell out faster, but have a shorter production time and ship out sooner. 

Both of these options are still considered "made-to-order" and need to be finished before shipping out because you can choose your custom backing (hair clip, brooch, etc) and I add this on once orders are placed. 

WHAT ARE THE MOTHS MADE OUT OF? 

They mostly all are made from faux fur for the moth's fluffy bodies, a soft to the touch fabric for the wings to replicate the subtle texture of the scales on moths' wings, wire to make them posable and hand painted details.

WHICH PAYMENT METHODS DO YOU ACCEPT?

I accept Paypal and most forms of credit and debit cards. 

DO YOU SHIP INTERNATIONAL?

I am located within the United States and offer free shipping within the US. I do ship internationally, but there will be an extra shipping charge. 

DO YOU TAKE CUSTOM ORDERS? 

I the current time I do not offer custom orders, but it is something I would like to do in the future. 

I am happy to take any requests to make a specific type of moth into consideration and love hearing input on what I should make next. Feel free to let me know what you'd like to see me make. 

ARE THERE ANY REVIEWS? 

Yes! Because I originally started selling my art on Etsy, you can find the majority of reviews there:

https://www.etsy.com/shop/TheForestFae

THERE IS A PROBLEM WITH MY ORDER.

If there is any problem at all with your order, please contact me with an explanation of the issue and we can work on a resolution right away! 

I HAVE ANOTHER QUESTION...

Please feel free to send me an email and I will be happy to help as soon as possible! 

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